Support

We're here to help

Most questions are answered below. For anything else, email us and we'll get back to you quickly.

Is there a free trial?
Yes — every plan includes a 14-day free trial. You won't be charged today, no card is required, and you can cancel anytime during the trial.
What does it run on?
Supreme Presenter runs on Windows 10 and 11 (64-bit) and on Apple Silicon Macs (M1 and newer).
Do I need to be online to use it?
You need internet to sign in, sync, and look up scripture online. Once your content is loaded, presenting works smoothly, and your access continues offline for up to 14 days between check-ins.
Can I use it on more than one computer?
Yes. Sign in on any computer and your songs and sets sync automatically. One subscription covers your church's setup.
How do I import songs?
Paste lyrics from SongSelect, WorshipTogether, ChordPro or plain text — Supreme Presenter detects verses, choruses and bridges automatically.
Which Bible translations are included?
Popular translations are included right inside the app — KJV, NIV, ESV, NLT, NKJV, NASB, AMP and MSG. Want more? You can connect your own free Bible API key in settings to access many additional translations.
How do I manage my subscription and billing?
Sign in on the Account page with the same email and password as the app. From there you can see your plan and renewal date, and manage cards, invoices and cancellation through our secure payment provider. Refunds are covered by our Refund Policy — a 14-day money-back window on any new charge.
I paid but the app still says my subscription isn't active
Your licence is linked to the email address you used at checkout. If that differs from the email you sign in to the app with — a personal address instead of the church one, for example — the app won't see the payment. Email support@supremepresenter.com from either address and we'll relink it in a few minutes. If the addresses do match, sign out and back in once; the app re-checks your subscription on every sign-in.
We have multiple campuses — how does that work?
One organisation account covers all your campuses: a single invoice, a shared song library your admin curates on the Account page (read-only in each campus's app, with copy-to-edit), shared Bible keys, and each campus keeps its own sets and screen setup. Every campus after the first is discounted — book a demo and we'll set you up.
What is Supreme Planner?
Supreme Planner is our upcoming companion app for planning services and rostering your team from your phone — connected to the same account and song library as Presenter. It's coming soon; your Presenter subscription is all you need today.
How do I cancel?
You can cancel anytime from your account. Your access continues until the end of your current billing period.
Do you offer multi-campus pricing?
Multi-campus plans are coming soon. For now, each campus runs its own subscription. Get in touch and we'll help you plan it.

Still stuck? We'd love to help.

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